Delivery Service
Delivery Time
Orders will be processed and ready for dispatch within 1-3 business days.
As our suppliers ship worldwide, please note the standard delivery times for most products when placing an order:
Standard Delivery Time: 5-14 business days
Unless otherwise specified in the product description, the maximum delivery time will not exceed 14 business days.
Shipping Process
We work with global merchants and top artisans to provide you with the most competitive prices and innovative products.
This means your order will be shipped from locations worldwide. We primarily use the following shipping carriers:
- USPS
- UPS
- FedEx
- 4PX
- Epacket
Because we ship directly from our partners and many of our products are in high demand, your items may take 5-14 days to arrive.
If you’ve purchased different items, you may receive multiple packages. Please don’t worry if they don’t arrive immediately.
We provide a tracking number for each order and offer 24/7/365 ticket and email support. If you need assistance, please don’t hesitate to contact us.
Return Policy
Please refer to our Return Policy and contact us if you need further assistance.
Note: Some special items may have different return policies. Please check the product page for details.
Shipping Costs
Our shipping costs are divided into two categories:
1. Standard Shipping
Customers will receive their goods within 5-14 days with FREE shipping.
2. Express Shipping
Customers will receive their goods within 3-10 days for an additional $9.9 shipping fee.
Please select the shipping method at checkout and notify us.
Customer Support
We strive to maintain one of the fastest response times in the industry. Currently, we typically respond to inquiries within 1-3 hours, though it may occasionally take up to 24 hours, especially on weekends or holidays.
We are committed to providing excellent customer support!
If you have any questions, please contact us:
Email: customer@bamboocoolusa.shop
Address: 151 Holly Street, Charlotte, North Carolina 28202